What gets deleted
Once your request is completed, the following data tied to your account is permanently removed from our systems:
Deleted permanently
- Your account registration (email address and login credentials)
- Profile information and app preferences
- Bound dash cam device records and pairing history
- Thumbnails, recordings and photos uploaded to or stored in your cloud account
- Push notification tokens and app activity logs
What this does not affect
- Video files stored only on your memory card or phone — those stay with you
- Your dash cam keeps recording normally after account deletion
- Orders and warranty records, kept in anonymised form where the law requires us to retain proof of purchase
Deleting your account does not cancel or refund any purchase. For order or warranty help, email service@avaett.com.
How it works
- Tell us which accountEnter the email address you registered with the Avaett App. No password, no app install, no login needed.
- We verify it's youOur support team contacts you at your registered email address to verify account ownership before processing deletion.
- We delete everythingAfter verifying account ownership, our team processes the request and permanently removes your account and associated data.
- You get a confirmationWe email you once deletion is complete — normally within 7 business days.
Prefer email? Just send a message to service@avaett.com from the address you registered with, with the subject “Delete my Avaett App account”. We handle it the same way. This service is free.
Submit a deletion request
Request by email instead
You don't have to use the form. Sending an email works just as well, and it's the fastest route if you can't access your registered mailbox:
Please include the email address you registered with, and if possible your dash cam model and serial number, so we can find and verify your account. If you are asking on behalf of someone else, attach their written authorisation.
Timing and retention
| Stage | What happens |
|---|---|
| Confirmation | We acknowledge your request by email within 48 hours. |
| Completion | After account ownership is verified, your account and associated personal data are normally deleted within 7 business days. |
| What we may keep | Only what the law requires — for example proof-of-purchase records for warranty and fraud prevention. These are anonymised so they can no longer identify you, and are described in our Privacy Policy. |
| Questions | Reply to any email from us, or write to service@avaett.com from your registered email address. |
Common questions
Do I need to install the app or log in first?
No. You can submit this form entirely in your browser. Our support team will contact you by email to verify account ownership before processing deletion.
Can I delete recordings without deleting my account?
Yes — log in to the Avaett App and remove the files there, or format the memory card in your dash cam. Ask at service@avaett.com if you need a hand.
I forgot which email I registered with
Send us any address you might have used, plus your dash cam model and serial number if you have it, and we'll help you locate the account.
Does deleting my account delete my Google account too?
No. This only removes your Avaett App account and the data we hold. You can separately revoke Avaett's access in your Google account permissions if you signed in with Google.
How do I delete the app from my phone?
Deleting your account does not remove the app. Uninstall it from your phone's app settings after your deletion is confirmed.